CX Index™
& Genesys Cloud
Available NOW!
Best-in-class customer feedback
for optimal outcomes on Genesys Cloud
Best-in-class customer feedback
for optimal outcomes on Genesys Cloud
Seamlessly integrate value-added metadata to have the context needed to deliver the best outcomes for your customers and your business.
Analyse and react to a high volume of user feedback with our Natural Language Processing Sentiment Analysis capabilities
CX Index ensures the right data gets to the right person with appropriate access controls all inside the Genesys Cloud Environment
Social Advocate™ automates the process of having your satisfied customers advocate and enhance your brand reputation, improving SEO and increasing sales
CX Index™ has created 4 pillars of success to ensure you get the most from your Genesys Cloud surveys
Whether it's Customer Effort Score, NPS or CSAT, the CX Index metrics management tool makes it really easy for you to get set up and get the most value from your metrics
Agents can track the level of customer satisfaction that relates to their interactions, providing a clear picture
The unrivalled Data analysis tools on CX Index are geared towards moving the dial on things that matter like agent engagement, first call resolution and customer effort
A two-pronged approach means we extract the best possible value from both positive and negative customer situations
CX Index supports over 20 languages and has installations active in over 100 countries
CX Index™ Survey Designer makes it really easy to set up and configure key CX metrics
Our experts are on hand to ensure you get the best outcomes from CX Index on Genesys Cloud
Michael heads up the CX Index integration team
Nikki runs Customer Success and is on hand to ensure you get the best outcomes from the integration
SIobhan's role is in both Customer Success and Sales
Our team will respond quickly to any questions as customer service is a key feature at CX Index
How to get going on Genesys Cloud with CX Index
Visit http://genesyscloud.cxindex.cloud/installation and follow the installation steps.
Installation Step 1
In order to get client credentials login with administrator privileges to Genesys Cloud. Go to Admin -> Integrations -> Auth. Add a new Client or choose an existing one. Please choose Client Credentials. Roles tab: Select "Developer of Public API client applications".
Installation Step 2
Survey setup. Configure your email gateway. Set up Social Advocate and configure your company branding.
Installation Step 3
Integrate contact list client metadata so we know what to use when sending emails or aggregating data.
Installation Step 4
In the Campaigns Tab you can enable automatic survey schedule.
Explore
After finished interaction on watched campaign, CX Index sends a survey request via email to the customer.
Feedback
Once the customer responds, the feedback data is processed and integrated with metadata.
Live dataWe'd love to hear from you.
CX Index achieves the best outcomes by integrating customer feedback with value-added data sources. For more information, visit our website cxindex.com, follow @cxindex or email us info@cxindex.com
Or follow us on social media
© 2020 CX Index™
We look forward to working with you