Surveys with Integrated Data for High Context

Seamlessly integrate value-added metadata to have the context needed to deliver the best outcomes for your customers and your business.

Artificial Intelligence and Big Data

Analyse and react to a high volume of user feedback with our Natural Language Processing Sentiment Analysis capabilities

Stakeholder Engagement

CX Index ensures the right data gets to the right person with appropriate access controls all inside the Genesys Cloud Environment

Social Advocate™

Social Advocate™ automates the process of having your satisfied customers advocate and enhance your brand reputation, improving SEO and increasing sales

Designed to deliver the best outcomes for you and your customers
CX Index™

CX Index™ has created 4 pillars of success to ensure you get the most from your Genesys Cloud surveys

Metrics Management

Whether it's Customer Effort Score, NPS or CSAT, the CX Index metrics management tool makes it really easy for you to get set up and get the most value from your metrics

Stakeholder Engagement

Agents can track the level of customer satisfaction that relates to their interactions, providing a clear picture

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Data Analysis

The unrivalled Data analysis tools on CX Index are geared towards moving the dial on things that matter like agent engagement, first call resolution and customer effort

Case Management / Social Advocate™

A two-pronged approach means we extract the best possible value from both positive and negative customer situations

Discover great features

CX Index supports over 20 languages and has installations active in over 100 countries

CX Index™ Survey Designer

Designed for high impact and high response rates

CX Index™ Survey Designer makes it really easy to set up and configure key CX metrics

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Our Genesys Cloud team

Our experts are on hand to ensure you get the best outcomes from CX Index on Genesys Cloud

Michael Karwicki

Michael heads up the CX Index integration team

NIkki LeFlore

Nikki runs Customer Success and is on hand to ensure you get the best outcomes from the integration

Siobhan Murphy

SIobhan's role is in both Customer Success and Sales

Our team will respond quickly to any questions as customer service is a key feature at CX Index

The Process

How to get going on Genesys Cloud with CX Index

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Client Selects CX Index for Feedback

Visit https://purecloud.cxindex.cloud/installation and follow the installation steps.

Installation Step 1
Account Information
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Client Credentials Settings

In order to get client credentials login with administrator privileges to Genesys Cloud. Go to Admin -> Integrations -> Auth. Add a new Client or choose an existing one. Please choose Client Credentials. Roles tab: Select "Developer of Public API client applications".

Installation Step 2
Client Credentials
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CX Index™ Configuration

Survey setup. Configure your email gateway. Set up Social Advocate and configure your company branding.

Installation Step 3
CX Index™ Configuration
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Contact Lists Settings

Integrate contact list client metadata so we know what to use when sending emails or aggregating data.

Installation Step 4
Contact Lists
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Explore dashboard and configure your campaigns

In the Campaigns Tab you can enable automatic survey schedule.

Explore
Configure Campaigns
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Monitor

After finished interaction on watched campaign, CX Index sends a survey request via email to the customer.

Feedback
Capture Feedback and Start Improving CX
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CX Results Dashboard

Once the customer responds, the feedback data is processed and integrated with metadata.

Live data
Records arrive in real time and dashboards update hourly

Contact Us

We'd love to hear from you.

CX Index™
Media Cube
Kill Avenue
Dublin,
Ireland

CX Index achieves the best outcomes by integrating customer feedback with value-added data sources. For more information, visit our website cxindex.com, follow @cxindex or email us info@cxindex.com

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© 2020 CX Index™
We look forward to working with you