Genesys Cloud CXIndex Installation Wizard


Account Information

To learn why we need this information click the link: Learn More »

GenesysCloud Credentials

Client Credentials

Learn how to obtain it by use of this tutorial Learn More »

CXIndex Settings

CX Index™ Survey

Questions order and actions. You can change the behaviour of each questions by clicking on Alert to configure its settings.

  1. Alert settings
    How likely would you be to recommend [Company name] to a friend or a family member?
  2. Alert settings
    At [Company name] we listen, this is your opportunity to share any feedback about this interaction or [Company name].
  3. For each of the following statements please rate your level of agreement by selecting a rating out of 5 stars.
    1. Alert settings
      The person I chatted with provided high quality service.
    2. Alert settings
      The person I chatted with was able to fulfil my request.
    3. Alert settings
      The person I chatted with made the interaction easy for me.

CX Index™ Survey Alert Settings

Get notification alerts form survey results. Learn More »

SMTP server settings

Required for custom email services Learn More »

Social Advocate™

To learn more about redirect strategy Learn More »

Social Advocate™ data

Survey Theme setup

Company Logo

Company Banner

Contact List Settings

Contact Lists

Learn about filters and how they work: Learn More »